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Technology Services

Stay Ahead of the Curve, with Customizable Technology Services

Ever feel like your technology environment has gotten too complex and has too many missing pieces all at the same time? Either the costs seem out of line, the strategy doesn’t seem to support the business sufficiently, or maybe the current team just doesn’t seem to have the time or certifications to drive the results you need. Our comprehensive Technology services enables you with solutions and best practices for a streamlined and cost effective technology ecosystem that enables the growth of your business. With our channel-friendly approach, our mix of IT solutions and human expertise give you More to Go On, so your technology becomes an enabler in your ever changing business environment.

Managed IT Services
Application Support

Cloud Services

Today’s business environment demands cloud environments to keep pace. Our services support your organization at any point in your cloud journey – assessment, deployment, migration, or support :These services typically include monitoring, maintenance, security, backup, and support for cloud-based applications and resources.:

Cloud strategy assessments and solution design
Migration to public, private, or hybrid Cloud solutions
Proactive monitoring, maintenance, security and backup for Cloud environments Single-pane-of-glass multi-cloud monitoring tool

Professional & Cloud Services

Network Operations

The proactive day-to-day operations and management of a company’s network infrastructure is critical to ensure optimal performance and reliability. Our Network Operations and Management services include:

Full service network analysis, design, installation, maintenance, optimization, and expansion
Network consulting and strategic guidance
Network management with visibility to availability, performance, and fault monitoring
Automated reporting and alerts for fault and threshold breaches
Centralized switch port and IP address management
Skilled and certified engineers who can manage every aspect of your network

Certified high-availability and high-performance solutions using advanced clustering, replication, and virtualization technologies
Complete Wide Area Network solutions, including site-to-site links, remote access, and Virtual Private Networks
Local Area Networks up to Gigabit Ethernet speeds
Dedicated and reliable Internet connectivity solutions
Wireless LAN and Internet access solutions
Comprehensive network security solutions, including:

Security audits and policy reviews
Firewall installation and maintenance
Automated data backup to the cloud
Enterprise-wide anti-virus protection
SPAM filtering solutions
Anti-spyware solutions
Resource access control

Disaster Recovery and Business Continuity planning
Authorized resellers of most major hardware and software manufacturers, including Microsoft, Hewlett-Packard, Dell, IBM

Network Services

Service Desk

We know that IT Helpdesk/Service Desk efficiency, accuracy and customer service are vital to keeping your organization moving at the speed of business. With this in mind, our IT Service Desk services include:

Centralized support desk available under flexible models of support
Hourly Support Model including 24x7x365 on-call remote availability with a responsive Help Desk accessible via email, telephone, and the Web
Fixed Fee Model including 24x7x365 live remote Help Desk, including nights, weekends and holidays and no extra charge for handling emergencies that affect the entire organization
Access to certified engineers and dedicated technicians
A dedicated Account Manager who will provide the highest levels of service and support

A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work
Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
Secure Self-service portal for ticket management
Ongoing reports and quarterly business reviews to review all of the work performed on your behalf and provide consulting and IT guidance
Call dispatch capabilities for on-site repairs
ITIL best practice
Guaranteed rapid response times and performance guarantee

IT Help Desk Services

Cybersecurity

Today, cyber attacks occur every day and cyber criminals are targeting businesses of all sizes. Because we understand the criticality of this service to your organization, we provide a comprehensive security service that delivers peace of mind with:

Managed Security Services including patchs, updates and performance optimization
24*7*365 Security Operations Center (SOC)
Next-Gen, AI-based Endpoint Detection and Response Platform for intrusion detection, rapid isolation and response
Dark Web Monitoring
Security Awareness Trainings for your employees
Anti-phishing andEmail Protection
Backups for M365 and Cloud
Security assessments and compliance (ex: HIPAA, CMMC)
$1M Ransomware Warranty
Quarterly business reviews

Cybersecurity Services

Workplace & Mobility

Today’s business environment demands that employees are enabled to work from anywhere, increasing productivity and flexibility. Our services enhance secure collaboration among team members for improved communication and efficiency through:

Single management console for all mobile devices, including support for tablets, smartphones and applications on all platforms including iOS, Android, Win8 and RIM

Bring Your Own Device (BYOD) Management

Enterprise mobility device security, including VPN and encryption

Remote and automatic management capabilities
User access and identity management
Automated performance, alerts, and compliance reporting
Modern workspace tools deployment and support including complete messaging and collaborative workgroup solutions for email, calendaring, scheduling, reporting, and document management, specializing in Microsoft Exchange Server and Outlook, and Microsoft SharePoint Server
Discounted M365 pricing

Mobility Services

Database Operations

Businesses today are looking for ways to harness the power of data to help accelerate their growth. Our database operations services ensure you are poised to do just that through:

Data analytics and Business Intelligence (BI) / Data Warehouse (DW) system deployment
Optimization of existing BI/DW systems and setup
Ongoing support and maintenance of your BI/DW systems including reports, access, analysis
24/7 managed services support of enterprise platforms

Managed IT Services

Application Implementation

Implementing a new platform can feel overwhelming and requires expertise and knowledge that most teams just don’t have in-house. Our Application Implementation services allow you to leverage our team of experts to do the heavy lifting for you with:

Turnkey implementation services leveraging on and offshore experts from (requirements thru go-live for any ERP, CRM, BI/DW or SaaS platform
Implementation approach focused on driving efficiency and lowering total cost of ownership
While we are platform-agnostic in our services, we are a NetSuite Preferred Partner

Application Management

Proper operation, maintenance and optimization of the applications within an organization are crucial to ensuring total cost of ownership optimization. Our Application Management services enhance efficiency, reduce downtime, and improve security through:

Ongoing level 1, 2, 3 managed services support, including break-fix support
Ad-hoc development support
Integration services
SLA guarantees

Custom Software Development

Leveraage our team of global experts to support your custom software development needs. We provide:

Development of customer enterprise solutions leveraging utilization of Java, .NET, Biztalk, C#, C++
Post development, we can also provide ongoing level 1, 2, 3 managed service support of that software

Data & Analytics

Harnessing the power of data is a competitive differentiator in business today. We provide customized solutions include:/p>

Deployment of data services including BI/DW tools
Ongoing analytics services to make your data actionable
While we are platform-agnostic in our services, we often work with these leading tools:

Integration / ETL

Data integration, migration and analytics processes also play a critical role in harnessing the power of data within an organization. Our Integration and ETL services include:

Deploy and maintain integration solutions across enterprise platforms
Focus onsimplifying the enterprise application stack to improve total cost of ownership

Process Automation
(AI / ML / RPA)

The term process automation has taken on such new, dynamic meaning in the last few years, and sometimes trying to make sense of how to leverage process automations in a cost-effective manner feels daunting. Our team of Process Automation experts help with the following:/p>

Build, deploy and support leading automation leveraging AI, ML and RPA
Track ROI results for data-led success metrics
Execute Proof of Concept (POC) projects prior to full rollouts
While we are platform-agnostic in our services, we often work with these leading tools: