Purpose of the Job:

Responsible for keeping the attrition at a minimum and engagement in high-performing zones.

Key Responsibilities:

1. Create and maintain a winning culture in their global division and ensure a positive employee experience. Supports the WCAT and follows through with Company initiatives to drive a winning culture.
2. Capacity building, capability building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.
3. Closely monitor the process-wise quality issues & take necessary action to improve & stabilize the process.
4. Troubleshooting & Manage escalations.
5. Ensure customer satisfaction. Owning CSAT.
6. Team Management and Training and development of staff.
7. Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.
8. Drive collaboration with stakeholders to manage high communication standards and deliver best-in-class services.
9. Provide guidance in methodologies and processes to enable enhancement of delivery.
10. Productivity & quality improvements continuously.
11. Driving a culture of Delivery Excellence and moving up the maturity to be best in class.
12. Develop a winning culture within the team.
13. Work on new prospects/ clients and need basis requirements.

About Quatrro Business Support Services (“Quatrro”):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online.  The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.  With smarter systems and over 2,300 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger.  And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.