Over the last 10 years, the outsourcing of business processes in general and non-core functions like IT, HR, F&A, Procurement and others have evolved rapidly and come to be routinely serviced from delivery centers located in different continents. The activity that began as “lift and drop” of the processes from high cost to low cost locations is evolving to transforming the business processes through “Platform-based Processing”. This involves building processing capabilities, leveraging the software platform and making it available to customers on a “transaction pricing” model. In essence, it is a SaaS++ model wherein the Business Processes are delivered as a Service, “BPaaS”, leading to a lower Total Cost of Ownership for the end customers.
August, 2017 – The United States has the most advanced technology services industry in the world. According to Financial Times, Silicon Valley groups occupy the top five spots among the world’s most valuable companies. The industry accounts for 7.1% of U.S. GDP and 11.6% of U.S. private sector employment. There are approximately 388,000 software and IT services companies in the United States, of which more than 99% are small, medium and micro sized firms. These firms operate in a mature, stable market which has a reputation for producing reliable and effective solutions that accelerate rapidly to the marketplace.